UTILITY BILLING AND ACCOUNT SPECIALIST JOB LISTING
Richland Township is seeking qualified applicants to fill a full-time position as a Utility Billing and Account Specialist. This position involves a variety of clerical tasks related to assisting with the sewer operations of the Department of Public Works and Administration billing and account services. Essential duties include interacting with members of the public and staff to perform routine administrative work, reporting and processing information, and assisting with the performance of a variety of other functions related to sewer services. Richland Township serves a population of roughly 12,000 residents, operates its own sanitary sewer system and public park. Qualified applicants will have proficiency in computer software applications, ability to learn new information efficiently and accurately, and be able to serve the public with courtesy. High school education is required; post-high school education/training preferred. Experience in a municipal setting and in dealing with the public is strongly preferred, or any equivalent combination of education and experience. Please see job description for further details regarding this open position. Please submit cover letter, resume, and three references to nthiess@richland.pa.us . This position will remain open until it is filled.
UTILITY BILLING AND ACCOUNT SPECIALIST JOB DESCRIPTION
POSITION SUMMARY
Richland Township is seeking a detail-oriented, customer-focused Utility Billing and Account Specialist to support our sewer utility operations. This is a full-time position. The position involves a variety of administrative and clerical duties related to utility billing, receiving payments, account management, and customer service as well as other clerical duties. The position requires an individual who can exercise independent judgment and is able to interact with the public with tact and courtesy.
ESSENTIAL FUNCTIONS OF JOB
1. Responsible for using specialized utility computer software for sewer billing.
2. Creates new utility accounts for billing and closes old accounts.
3. Types letters, forms, maintains files and various other office records.
4. Schedules sewer readings and prepares final bills.
5. Schedules and coordinates dye testing with certified plumbers and public works staff
6. Receives and/or routes telephone inquiries for customer service.
7. Collects all necessary forms and payment for sewer connection fees.
8. Schedule and prepare work orders for meter installs and maintenance.
9. Become knowledgeable of rates and fees for sewer and other service charges.
10. Post and edit meter reads, review calculations, verify discrepancies and make necessary corrections.
11. Prepare billing files for online payments and printing and mailing of bills.
12. Reviews proofs of sewer bills.
13. Maintain an organized work area.
14. Performs various clerical tasks as needed.
15. Makes frequent, daily contact with the public, other departments and officials, outside agencies and other governmental organizations and coworkers. Contact is by means of telephone, face-to-face discussion, correspondence and email; contacts with the public require a high level of courtesy and patience.
16. Performs tasks as required by the Township Manager or Assistant Manager
JOB ENVIRONMENT
• Work is performed under typical office conditions, with little exposure to occupational risks.
• Operates automobile, computers, calculators, scanner, facsimile, copier, telephone, and any other standard office equipment.
• Errors could result in delay, reduced levels of service, poor public relations and have financial repercussions.
QUALIFICATIONS
EDUCATION, TRAINING AND EXPERIENCE
1. High school education including or supplemented by courses in office procedures, computers, bookkeeping and word processing.
2. Two years of experience in clerical, bookkeeping or related field.
3. Experience in a municipal setting and in dealing with the public strongly preferred, or any equivalent combination of education and experience.
4. Proficiency in the following software applications strongly preferred: Word, Excel, Freedom Utility Billing software or equivalent; prior experience with municipal utility billing preferred.
KNOWLEDGE, ABILITIES AND SKILLS
1. Requires strong organizational skills and the ability to meet deadlines.
2. Possess even-temperament, good judgment and excellent human relation skills with the ability to communicate effectively with coworkers, management and the public.
3. Apply effective customer service techniques; respond to customer inquiries and complaints in a courteous, understanding and concerned manner.
4. Ability to maintain sustained attention to detail when reviewing meter readings.
5. Excellent computer skills with the capacity to promptly learn new computer software programs relevant to the municipality.
6. Knowledge of modern practices and procedures employed in general business.
7. Must be able to be bonded.
8. Ability to count money, make correct change, receive and apply payments accurately.
9. Possess good knowledge of English, punctuation, spelling and arithmetic.
10. Ability to accurately perform job responsibilities in a timely manner to meet scheduled deadlines.
11. Must be capable of operating a personal computer, calculator, facsimile machine, photocopier, postage machine, multi-line telephone system, and miscellaneous office equipment and accessories customarily used in an office environment.
EQUIPMENT USED
• Personal computer with software (including but not limited to Adobe Acrobat Pro, Dropbox, Office 365 applications, and OneDrive); Freedom/CityShare Utility Billing system; telephone; copy and fax machine.
SELECTION GUIDELINES
1. Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
2. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
3. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirement of the job change.
SALARY AND BENEFITS
Richland Township offers a competitive compensation and benefits package, which includes:
• Salary range: $63,000 – $67,000 annually
• Comprehensive health, dental, and vision insurance
• Participation in a defined contribution retirement plan
• Paid vacation, holidays, and sick leave
• Predictable weekday schedule with limited overtime
• Opportunities for professional development and training
HOW TO APPLY
• Please submit cover letter, resume, and three references to nthiess@richland.pa.us. This position will remain open until it is filled.